Return Policy
Our Guarantee
Our customers mean the world to us and we love hearing from you. At Jusu Life we value our customers. We manufacture our products by hand and are involved in every step of the process from formulating, to batching, packaging and sending out each and every Jusu Life product.
If your experience doesn't leave you feeling fully satisfied, please get in touch with us through orders@jusulife.com and we will do our best to find a solution.
Return Policy
If you are looking to return/exchange a product that simply didn't work for you, please ensure you purchased your product(s) online and it is within 30 days of your date of purchase. If you purchased your item in a JUSU Bar location in Victoria or Calgary please connect with the closest store to you to exchange or return for store credit. Please note, there must be 75% or more of the product left in the bottle/jar in order to qualify for an online store credit.
Please follow these steps:
- Send us an email at orders@jusulife.com to tell us what you would like to return and why.
- Mail the product to the address below (returns/exchanges will be at the customer’s expense - please note that Jusu Life is not responsible if the returned product gets lost in the mail).
Jusu Life Inc.
518 Davie Street
Vancouver, BC, V6B 2G4
Canada
- Upon receipt of returned products, Jusu Life will issue an online store credit to you. It's that easy!
Our team is more than happy to help! Send us an email and someone will get back to you right away.
Email us with any product questions or to share what you think about our 100% natural and non-toxic life products. We respond to all customer inquiries and do our best to touch base within 24 hours. For all wholesale inquiries please email us directly at orders@jusulife.com and continue discovering more about our products on our website.
We're always happy to chat and appreciate you choosing our clean, fresh and handcrafted Jusu Life products.
Thank you!
- The team at Jusu Life